Compass
AI-driven answers to SaaS research questions
Overview
Compass, a new kind of AI product, is trained to give you specific answers to challenging questions about software vendors.
Customers at companies like DocuSign, Docker, and Typeform use Compass to get critical information they can't find online—like:
Where customers struggle with their product (and their competitors')
What terms you should redline in SaaS contracts
How software vendors price and how to talk them down
and… any other question they need answers to.
GetWhys trained Compass on InsightDB, their repository of >20,000 firsthand experiences from people who recently purchased and implemented software. For any information not already in InsightDB, Compass Pro subscribers get the answer within a 2-week AnswerSLA. (Compass Scale subscribers get answers in just one week).
Core Features
An AI chatbot that answers questions with authentic, firsthand experiences, using data you can't find anywhere else online.
Compass pulls its answers from InsightDB, GetWhys' proprietary database of firsthand experiences. (GetWhys has a small army of contractors interviewing software buyers, users, and implementers—which means that InsightDB contains rich data you can't find anywhere else.)
Compass helps you efficiently and accurately plan for challenging scenarios.
Compass helps you take action at every stage of your software decision journey—identification, comparison, negotiation, implementation, and beyond.
Use Cases
Deeply understand their customers (messaging, thought leadership, personas)
Make better software purchasing decisions (comparison, negotiation, implementation)
Get meaningful insights into their competition (differentiators, pain points)
Pros & Cons
Pros
Unique data source (firsthand user experiences)
Answers complex software questions quickly
Improves software purchasing decisions
Provides valuable competitor insights
Supports negotiation strategies
Reduces implementation risks
Multiple paid plans for different needs
Continuously updated data
Cons
Relies on user-provided data (accuracy may vary)
New technology, user base is growing
Limited customization options
FAQs
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