Is Compass free to use?

No, Compass offers a paid plan.

What kind of data does Compass use?

Compass utilizes GetWhy's InsightDB, a collection of over 20,000 real user experiences gathered through interviews with software buyers and users.

How accurate is Compass?

Compass strives for accuracy by using real user data. However, individual experiences may vary.

What are Answer SLAs?

Answer SLAs (Service Level Agreements) in paid plans guarantee a response to your questions within a specific timeframe (e.g., 1 week or 2 weeks).

What software categories does Compass cover?

Compass offers insights across a broad range of software categories.

Compass

AI-driven answers to SaaS research questions

Business Intelligence Software Selection Market Research Customer Insights Competitive Analysis Chatbot Negotiation Assistant Assistant Web App

Visit Compass

paid

Overview
Core Features
Use Cases
Pros & Cons
FAQs
Alternatives

Overview

Compass, a new kind of AI product, is trained to give you specific answers to challenging questions about software vendors.

Customers at companies like DocuSign, Docker, and Typeform use Compass to get critical information they can't find online—like:

Where customers struggle with their product (and their competitors')
What terms you should redline in SaaS contracts
How software vendors price and how to talk them down
and… any other question they need answers to.

GetWhys trained Compass on InsightDB, their repository of >20,000 firsthand experiences from people who recently purchased and implemented software. For any information not already in InsightDB, Compass Pro subscribers get the answer within a 2-week AnswerSLA. (Compass Scale subscribers get answers in just one week).

Core Features

An AI chatbot that answers questions with authentic, firsthand experiences, using data you can't find anywhere else online.
Compass pulls its answers from InsightDB, GetWhys' proprietary database of firsthand experiences. (GetWhys has a small army of contractors interviewing software buyers, users, and implementers—which means that InsightDB contains rich data you can't find anywhere else.)
Compass helps you efficiently and accurately plan for challenging scenarios.
Compass helps you take action at every stage of your software decision journey—identification, comparison, negotiation, implementation, and beyond.

Use Cases

Deeply understand their customers (messaging, thought leadership, personas)
Make better software purchasing decisions (comparison, negotiation, implementation)
Get meaningful insights into their competition (differentiators, pain points)