SiteGPT

SiteGPT

Make AI your expert customer support agent

SiteGPT

Overview

SiteGPT is a customer support chatbot that can be trained on your website content. This means that you can provide SiteGPT with your website's text, FAQs, and other relevant information, and it will learn to answer questions about your products, services, and company. SiteGPT can also be used to automate many support tasks, such as resetting passwords and scheduling appointments.

One of the benefits of SiteGPT is that it can answer questions 24/7. This means that your customers can get help even when your support team is unavailable. Additionally, SiteGPT can integrate with other popular tools, such as Zendesk and Crisp. This means that you can use SiteGPT to manage your customer support tickets and conversations in one place.

Overall, SiteGPT is a customer support tool that can help businesses improve their customer service by providing 24/7 support, automating tasks, and integrating with other tools.

Core Features

  1. Personalized chatbots trained on your own content

  2. Ability to answer questions in 95+ languages

  3. Integrations with platforms like Crisp, Intercom, and Zendesk

  4. Ability to collect leads

  5. Ability to turn natural language commands into in-app actions

  6. Daily email summaries of chatbot interactions

  7. The ability to seamlessly transition conversations to a live agent

Use Cases

  1. Answering customer questions 24/7: SiteGPT can be trained on your company's FAQs and other website content to answer customer questions 24/7, even when your support team is unavailable. This can help to improve customer satisfaction and reduce the need for customers to contact your support team.

  2. Providing personalized support: SiteGPT can personalize its responses based on the customer's individual needs and past interactions. This can help to provide customers with a more helpful and engaging experience.

  3. Collecting leads: SiteGPT can be used to collect leads from potential customers by asking them questions about their needs and interests. This information can then be used to qualify leads and target them with marketing campaigns.

  4. Escalating to human agents when necessary: If SiteGPT is unable to answer a customer's question or resolve their issue, it can escalate the conversation to a human agent. This ensures that customers can always get the help they need.

  5. Automating tasks: SiteGPT can automate a number of tasks, such as resetting passwords and scheduling appointments. This can free up your support team to focus on more complex issues.

  6. Integrating with other systems: SiteGPT can integrate with other systems, such as your CRM and marketing automation platform. This can help to streamline your support operations and provide customers with a more seamless experience.

  7. Providing product recommendations: SiteGPT can use its knowledge of your products and customers to recommend products that are likely to be of interest to individual customers. This can help to increase sales and improve customer satisfaction.

  8. Gathering customer feedback: SiteGPT can be used to gather feedback from customers about their experience with your products and services. This feedback can be used to improve your products and services and make them more customer-centric.

  9. Providing on-boarding support: SiteGPT can be used to provide on-boarding support to new customers. This can help customers get up and running quickly and avoid common problems.

  10. Offering self-service options: SiteGPT can be used to offer self-service options to customers, such as a knowledge base or a chatbot. This can help customers to find the information they need without having to contact your support team.

Overall, SiteGPT is a versatile tool that can be used to improve customer support in a number of ways. By using SiteGPT, you can provide your customers with 24/7 support, personalize their experience, and automate tasks. This can help to improve customer satisfaction, reduce costs, and increase sales.

Pros & Cons

Pros

  • 24/7 customer support

  • Personalized answers to questions

  • Integrates with other tools

  • Easy to get started

Cons

  • Requires training data

  • May not answer all questions

  • Relatively new product

FAQs

Video Review