Overview

goDeskless is a cutting-edge SaaS platform designed to transform the field service industry by addressing the traditional challenges of scheduling, communication, and technology limitations.

Using advanced AI algorithms, goDeskless streamlines the scheduling process, enabling instant customer connections via SMS or WhatsApp and ensuring that field technicians are perfectly matched and fully prepared for each job.

This AI-enhanced approach significantly boosts first-time fix rates and reduces operational costs by allowing issues to be resolved remotely through Video Assist™ technology.

With goDeskless, customers enjoy unparalleled transparency with real-time updates on service status, field agent location, and ETA, all accessible from their smartphones without the need for additional app downloads.

This integration of AI and mobile technology ensures that goDeskless not only meets but exceeds the modern customer’s expectations for fast, effective, and reliable service, leading to greater customer satisfaction and loyalty.

Core Features

  1. goDeskless automatically matches the best field worker for each job, every time and ensures they are fully equipped to get the job done right on the first visit.

  2. Use goDeskless Video Assist™ to efficiently resolve customer issues remotely. Reduce costly truck rolls with mobile video collaboration between your customers, field agents and schedulers.

  3. Customers can view the real-time status of their work order, the field agent’s location, contact info and ETA from their smartphone without the need to download a mobile app.

  4. Your customers expect fast, quality service on demand. Exceed their expectations by enabling them to instantly connect to support via SMS or WhatsApp.

Use Cases

  1. For Customers: Simplified scheduling with more accurate and convenient appointment slots, eliminating long wait times.

  2. For Field Technicians: Enhanced communication with customers before arrival, ensuring they're equipped to resolve issues on the first visit, and preventing pay docks.

  3. For Customer Service Agents and Dispatchers: Advanced scheduling and technician management tools replace outdated technology, making their jobs easier and more efficient.

  4. Experience the goDeskless difference and see how we can revolutionize your field service operations.

Pros & Cons

Pros

  • Improves customer satisfaction with convenient communication options.

  • Increases first-time fix rates with skilled technician matching.

  • Reduces costs with features like Video Assist and real-time job tracking.

  • Simplifies workflows through mobile apps and CRM integration.

  • Offers transparency with real-time status updates for customers.

  • Empowers deskless workers with efficient tools for task management.

  • Works offline for continued productivity in areas with limited connectivity.

  • Secure platform ensures data privacy and protection.

  • Mobile-first design for user-friendly experience on any device.

  • Scalable solution to accommodate growing businesses.

Cons

  • May require a paid subscription plan for full functionality.

  • Requires internet connection for some features (though some functionalities work offline).

  • Integration with existing CRM systems may require additional setup.

  • Learning curve for new users to become familiar with all features.

FAQs