Stey

Stey

Understand how users use your product

freemium
Stey

Overview

Stey is a product that helps businesses understand how users interact with their product. It uses AI-assisted user behavior replays to reveal UX issues and provide actionable insights. Stey can also automatically summarize key moments in each user session, highlight UX issues and optimization suggestions, and allow users to observe the user's view of the interface and all the actions, as if they were sitting next to them doing user research.

Core Features

  1. User Behavior Replay: allows users to see how users interact with their product.

  2. AI Summary: Summarizes key moments in each user session, highlights UX issues and optimization suggestions.

  3. User Behavior Playback: allows users to observe the user's view of the interface and all the actions, as if they were sitting next to them doing user research.

  4. No Need To Track Event: Allows users to view the click data without setting up event tracking, it will automatically collect all events.

  5. User Behavior Analytics copilot: allows users to search user behavior directly through simple questions.

  6. User experience Report: Reveals UX issues directly by AI, locates user experience problems through experience report, generated automatically by AI and Big Data analysis.

Use Cases

  1. Identify usability issues: Use Stey to replay user sessions and see how users interact with your product. This can help you identify usability issues that you may not have been aware of, such as confusing navigation or unclear calls to action.

  2. Improve user onboarding: Use Stey to see how new users interact with your product during the onboarding process. This can help you identify any pain points in the onboarding process and make it smoother for new users.

  3. Personalize the user experience: Use Stey to understand how different user segments interact with your product. This can help you personalize the user experience for different groups of users.

  4. Reduce churn: Use Stey to identify users who are at risk of churning and take steps to retain them. Stey can help you understand why users are churning and what you can do to address their concerns.

  5. Improve product development: Use Stey to gather feedback from users on new product features and ideas. Stey can help you see how users react to new features and make sure that they are meeting user needs.

  6. Conduct user research: Use Stey to conduct user research without having to recruit and interview users in person. Stey can help you gather qualitative data from users about their experience with your product.

  7. Train customer support staff: Use Stey to train customer support staff on how to use your product. Stey can help customer support staff understand how users interact with the product and how to resolve common issues.

  8. Improve marketing campaigns: Use Stey to see how users interact with your marketing campaigns. Stey can help you understand which marketing campaigns are most effective and how you can improve your campaigns.

  9. Track the impact of changes: Use Stey to track the impact of changes you make to your product. Stey can help you see how users react to changes and whether they are having the desired effect.

  10. Benchmark your product against competitors: Use Stey to compare how users interact with your product to how they interact with your competitors' products. Stey can help you identify areas where your product can be improved.

Pros & Cons

Pros

  • Identify usability issues

  • Improve user onboarding

  • Personalize the user experience

  • Reduce churn

  • Improve product development

Cons

  • Limited free plan

  • Technical complexity

  • Privacy concerns

  • Limited integrations

FAQs