Lyro

• Customer Experience AI Agent that resolves support end-to-end (not just keyword chatbot)

• Trained and coached like a human agent - full control over tone and policies

• Automates refunds, order updates, subscription changes, troubleshooting, bookings

• Drives revenue: upsell suggestions, lead qualification, shopping recommendations

• Native integrations: Salesforce, Intercom, Zendesk, Gorgias, Tidio

• Speaks 45+ languages

• 67% average resolution rate, 50% guaranteed on premium plans

• White-glove implementation by Lyro Professional Services (300+ deployments)

• Compliance: SOC 2 Type 2, GDPR, CCPA, CPRA, AI Pact, EU-US DPF

1. E-commerce store - order status questions
The most common customer question is "where's my package?" Integrated with the store's order system (e.g., Shopify), Lyro checks shipment status on its own and answers within seconds, 24/7 – no human agent needed. The support team only handles edge cases.

2. SaaS - onboarding and technical questions
New users keep asking the same questions about account setup, integrations, or plan limits. Lyro learns from the company's knowledge base and docs, guiding users through setup step by step. The result: fewer tickets and faster customer activation.

3. Service businesses – after-hours bookings and FAQ
Half of all inquiries come in the evening or on weekends. Lyro answers questions about pricing, availability, and booking policies, and hands complex cases to a human agent with full conversation context the next business day. No more lost leads after hours.