Overview

Quidget is a cutting-edge AI chat builder designed to streamline customer service by automating up to 80% of Tier-1 support questions. This powerful tool scans your data and knowledge base to provide instant, accurate responses to customer inquiries. With Quidget, you can train and deploy an AI agent on your website in under 10 minutes, all without requiring any coding skills.

By automating routine inquiries, Quidget frees up your support team to focus on more complex customer issues, allowing them to dedicate more time to cases requiring in-depth assistance. This approach can save support agents up to 3 hours per day, which amounts to about 60 hours per month, effectively equating to the hours of a full-time worker.

Integrating Quidget into your website is a seamless process. After a quick onboarding, you’ll receive a short code to embed the chat widget directly into your site. The AI-powered agent can be easily customized to align with your brand’s voice and tailor its responses to meet your specific business needs.

Quidget is an ideal solution for businesses of all sizes seeking to optimize customer service while reducing operational costs. By implementing Quidget, businesses can save both time and resources, allowing them to allocate these toward strategic growth initiatives. This automation not only enhances efficiency but also improves overall customer satisfaction by ensuring that customers receive quick and accurate answers to their questions.

Core Features

Unhappy, grumpy customers

Waiting too long for answers

Bad reviews due to slow support

Inconsistent, confusing answers

Agents tired from repetitive, routine tasks

After using Quidget AI Agent:

Happy, satisfied customers

Instant replies (no waiting time)

Happy customers = good reviews

Consistent, correct answers each time

Zero risk of human burnout, less time on repetitive answers

Quidget’s Features:

Everything you need in your AI agent:

Multi-language support

Web chat customization

Reports to monitor performance

Team management for roles and tasks

Integrations with various platforms

Integrations:

Quidget connects to systems like Euphoric.ai, Zendesk, Google Docs, WhatsApp, Viber, Slack, and Messenger.

Use Cases

  1. Automating FAQs for e-commerce sites
  2. Providing instant support for SaaS products
  3. Enhancing customer engagement on websites
  4. Reducing response time for service inquiries
  5. Collecting customer feedback through chat
  6. Assisting in lead generation via chat
  7. Supporting multilingual customer bases
  8. Integrating with CRM systems for better service
  9. Streamlining onboarding processes for new users
  10. Facilitating customer support on social media platforms

Pros & Cons

Pros

  • Reduces workload for human agents
  • Improves customer satisfaction rates
  • 24/7 availability for customer inquiries
  • Quick setup and deployment
  • Customizable to fit brand identity
  • Supports multiple languages
  • Integrates with existing tools easily
  • Tracks performance metrics effectively
  • Enhances response accuracy
  • Saves time and operational costs

Cons

  • Limited to Tier-1 support tasks
  • May require initial training data
  • Not suitable for complex queries
  • Dependent on internet connectivity
  • Potential for misinterpretation of queries

FAQs

Video Review