Chargeflow

Chargeflow (https://www.chargeflow.io/) is an AI-first chargeback platform built to automate dispute prevention, evidence collection, and recovery for eCommerce merchants. Combining deep integrations, industry-specific machine learning models, and a merchant network trained on billions of transactions, Chargeflow streamlines the entire chargeback lifecycle so teams can focus on growth rather than dispute firefighting.

The platform detects risky orders post-checkout with Prevent, intercepts real-time dispute alerts via Alerts, and runs end-to-end dispute automation and recovery with Automation. Each module is available standalone or together for full-funnel protection. How it works: Chargeflow plugs into your payment processors, commerce platforms, helpdesk systems, and shipping partners to automatically collect order data, fulfillment timestamps, customer communications, and third-party enrichment.

An AI evidence engine organizes and formats compelling evidence that aligns with card network standards like CE 3.0. Smart rules and personalized models adapt to your catalog, policies, and chargeback patterns. For prevention, Chargeflow scans transactions and applies network signals to reduce friendly fraud and refund abuse. For alerts, it receives Verifi and Ethoca notifications and enables automated deflection workflows.

For recovery, Chargeflow assembles evidence, files disputes, and only charges when a recovery succeeds. What makes Chargeflow unique is the combination of pay-for-performance pricing, a global merchant network that powers faster model learning, and enterprise-grade security and compliance. Chargeflow supports 100+ integrations, AES-256 encryption, SOC 2 Type II and GDPR compliance, and optional EU data residency.

Merchants report dramatic results: faster dispute resolution, higher win rates, and a measurable reduction in overall dispute volume. Whether you run a single storefront or manage a portfolio, Chargeflow offers modular, scalable chargeback management designed to reduce costs, recover lost revenue, and keep payment relationships healthy.